prograde-digital Help Center

Hi, how can I help you?

Get more information

Learn about the ways our support team can help you.

Information to make your returns simple.

Learn about placing an order and payment methods accepted.

View our Warranty Policy here.

What you need to know about promotions and coupons.

Answers to the top issues we've seen.

Learn about reader firmware updates.

Details about our shipping and billing.

Get rewarded for being a member.

All you need to know about card & reader features.

View some of our general, Refresh Pro, Recovery Pro, and Ingest Pro FAQs.

Send an email to [email protected] for fastest service. Note: sending requests via multiple channels just slows down response time.

Call us

We are available Monday to Friday 9:00am - 5:00pm Pacific Time