General FAQs

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Recovery Pro FAQs

Ingest Pro FAQs

External SSD USB 4.0 (PG10) FAQs

PG20 Pro Thunderbolt 4 Hub FAQs

CFexpress Type A Single-Slot Mobile Card Reader (PGM12) FAQs

Iridium vs Gold Memory Cards FAQs

Ultra-Portable SSD PG30 FAQs

PG25 Pro Thunderbolt 5 Dock

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SDXC V60

SDXC V90

microSDXC

CFexpress Type B 2.0

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Cards

CFast/SDXC Dual-Slot Card Reader (PG02)

CFexpress Type B/SDXC Dual-Slot Card Reader (PG05.5)

CFexpress Type B Single-Slot Card Reader (PG05.6)

SDXC/SDXC Dual Slot Card Reader (PG08)

CFexpress Type A/SDXC Dual-Slot Card Reader (PG09)

CFexpress Type A Single-Slot Card Reader (PG09.6)

microSD/SDXC Dual-Slot Mobile Reader (PGM0.5)

Readers

Product Technical Datasheets

What is the difference between professional-level and consumer-level cards?

I've heard a lot about the speed of the card but it's confusing. What do I need to know about it?

Which memory card formats do you offer and in what capacities?

What readers do you offer?

There are many memory card suppliers. Why should I choose ProGrade Digital?

Does ProGrade Digital work directly with camera manufacturers?

Can I be assured that ProGrade Digital memory cards are compatible with my cameras?

Why are we improving our packaging to be even more sustainable?

Why is ProGrade Digital replacing the plastic jewel case that holds the memory card?

What are the benefits of our jewel case packaging replacement?

What other packaging improvements are we making?

Who is 5 Gyres?

Why is ProGrade Digital donating to 5 Gyres?

What do the symbols on my SD card mean?

How do I test the speed and performance of my memory card?

How do I take care of my memory card?

How do memory cards work?

How do I recover deleted photos or videos from any memory card?

How do I choose the right memory card?

Why do I need Refresh Pro software?

Why does your application not cover competitor's cards?

I have been using your cards and competitor's cards in the past, I never had the need to sanitize a card. Why do I need to sanitize cards now?

Why do I need to sanitize my card when I can format it instead?

What is the difference between a long format, low-level format, secure format, and sanitize?

Can I recover my data after a sanitize?

I just purchased your Refresh Pro software. How do I download my copy?

In what situations can Recovery Pro attempt to recover files?

Can Recovery Pro guarantee recovery of my files?

Does Recovery Pro only recover files from ProGrade Digital memory cards?

My RAW files do not show up in preview. Does this mean they are NOT recoverable?

How much space do I need on my system to do data recovery with Recovery Pro?

What is the segmentation options and when should I use it?

Does Recovery Pro recover files other than photos and videos?

What kind of image and video formats can Recovery Pro recover?

Why does it take so long for Recovery Pro to run?

What is an ideal system to run Recovery Pro on?

Does Recovery Pro recover corrupted files like MDT files?

Why does my Recovery Pro software, that I purchased over a year ago, no longer run on my system?

Why does Ingest Pro show an incorrect “Drive is empty” alert?

What do I do when a transfer fails?

What if my computer goes to sleep during a transfer?

I see Transfer Logs and Media Hash Lists (MHLs) on the Destination. Can I delete those safely?

After a transfer, why does Finder say the Destination and Source differ in size?

Does Ingest Pro send any data to any additional servers as part of performing a transfer?

Does the PG10 SSD come with a protective case?

Is any setup required to use the PG10 SSD?

Why do you have two version for the 8TB?

Does the PG20 require any sort of driver to be used?

How many ProGrade readers can I connect to the PG20 Hub?

Do I need to use the ProGrade custom cables specifically for the PG20 Hub?

Does the PG20 Pro Hub work with Window and Mac devices?

What type of display supports does the PG20 Pro Hub support?

What type of cards are the PGM12 compatible with?

What is the transfer speed of the PGM12?

Does the PGM12 have a magnetic base?

Does the PGM12 come with any additional cables?

What is the warranty on your PGM12?

What is the use case scenario of the PGM12?

How to Record Directly to the PGM12 Using the Blackmagic App

How to Copy Photos and Videos from iPhone to PGM12

What's the difference between the Type A 2.0 Gold and Type A 4.0 Iridium cards?

What's the difference between the Type B 4.0 Gold cards and Type B 4.0 Iridium cards?

What capacities is the Ultra-Portable SSD available in?

The Ultra-Portable SSD comes with what types of ports?

What is the speed performance of the Ultra-Portable SSD (PG30) USB 3.2 Gen 2?

Why should I choose the PG30 USB 3.2 Gen 2 Ultra-Portable SSD?

What is the warranty coverage of the Ultra-Portable SSD (PG30) USB 3.2 Gen 2?

Is the Ultra-Portable SSD (PG30) USB 3.2 Gen 2 compatible with Refresh Pro?

Does the PG25 require any sort of driver to be installed before initial use?

Does the PG25 Pro Dock work with Window and Mac devices?

What type of display supports the PG25 Pro Dock support?

What are the differences between the PG20 Pro Thunderbolt 4 Hub and the PG25 Pro Thunderbolt 5 Dock?

What devices can take advantage of the PG25 Pro Thunderbolt 5 Dock speeds?

What cables are included in the PG25 Pro Dock?

What type of ports does the PG25 Pro Thunderbolt 5 Dock come equipped with?