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Refresh Pro FAQs

Why do I need Refresh Pro software?

ProGrade Digital creates products for professional cinematographers and photographers. We deliver the highest quality products and the fastest cards and readers in the market. Beyond that we provide ease of mind to these professionals so they know th

Why does your application not cover competitor's cards?

From the day we started designing our cards and our readers, we built in capabilities to enable checking the health of the card, memory card firmware upgrade, and sanitizing it. Those capabilities are custom designed for our cards and readers in the

I have been using your cards and competitor's cards in the past, I never had the need to sanitize a card. Why do I need to sanitize cards now?

Flash memory gets dirty as it gets used regardless of what brand it is. Every flash controller manages that flash to clean up flash when it must. But this house cleaning process that is called Garbage Collection (GC) could be triggered during your re

Why do I need to sanitize my card when I can format it instead?

A quick format in a PC or in your camera does not actually sanitize the flash to its original factory format. Quick format clears the pointers for where the data for a specific picture or video clip is stored on your cards. Because of that, you can a

What is the difference between a long format, low-level format, secure format, and sanitize?

A long format, which is also called low level format on your Windows environment is similar in capabilities to sanitize. However, as the name indicates, it is long especially on larger card densities. It could take over an hour to do a long format on

Can I recover my data after a sanitize?

No data can be recovered after it has gone through the sanitize process.

I just purchased your Refresh Pro software. How do I download my copy?

Once you have placed an order for your free Refresh Pro subscription, our system will send an email to the email address you provided with the link to download, and your license key.