General FAQs

Refresh Pro FAQs

Recovery Pro FAQs

Ingest Pro FAQs

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View some of our general, Refresh Pro, Recovery Pro, and Ingest Pro FAQs.

FAQs

About Support

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Return, Refund, and Exchange Policy

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Returns

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PG04 XQD Driver

Refresh Pro Troubleshooting

Recovery Pro Troubleshooting

Software

Troubleshooting

PG05.5 Firmware Update

PG05.6 Firmware Update

Reader Firmware Update

Firmware Update

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SDXC V60

SDXC V90

microSDXC

CFexpress Type B 2.0

CFexpress Type B 4.0

CFast 2.0

Cards

CFast/SDXC Dual-Slot Card Reader (PG02)

CFexpress Type B/SDXC Dual-Slot Card Reader (PG05.5)

CFexpress Type B Single-Slot Card Reader (PG05.6)

SDXC/SDXC Dual Slot Card Reader (PG08)

CFexpress Type A/SDXC Dual-Slot Card Reader (PG09)

CFexpress Type A Single-Slot Card Reader (PG09.6)

microSD/SDXC Dual-Slot Mobile Reader (PGM0.5)

Readers

Product Technical Datasheets

What is the difference between professional-level and consumer-level cards?

I've heard a lot about the speed of the card but it's confusing. What do I need to know about it?

Which memory card formats do you offer and in what capacities?

What readers do you offer?

There are many memory card suppliers. Why should I choose ProGrade Digital?

Does ProGrade Digital work directly with camera manufacturers?

Can I be assured that ProGrade Digital memory cards are compatible with my cameras?

Why are we improving our packaging to be even more sustainable?

Why is ProGrade Digital replacing the plastic jewel case that holds the memory card?

What are the benefits of our jewel case packaging replacement?

What other packaging improvements are we making?

Who is 5 Gyres?

Why is ProGrade Digital donating to 5 Gyres?

What do the symbols on my SD card mean?

How do I test the speed and performance of my memory card?

How do I take care of my memory card?

How do memory cards work?

How do I recover deleted photos or videos from any memory card?

How do I choose the right memory card?

Why do I need Refresh Pro software?

Why does your application not cover competitor's cards?

I have been using your cards and competitor's cards in the past, I never had the need to sanitize a card. Why do I need to sanitize cards now?

Why do I need to sanitize my card when I can format it instead?

What is the difference between a long format, low-level format, secure format, and sanitize?

Can I recover my data after a sanitize?

I just purchased your Refresh Pro software. How do I download my copy?

In what situations can Recovery Pro attempt to recover files?

Can Recovery Pro guarantee recovery of my files?

Does Recovery Pro only recover files from ProGrade Digital memory cards?

My RAW files do not show up in preview. Does this mean they are NOT recoverable?

How much space do I need on my system to do data recovery with Recovery Pro?

What is the segmentation options and when should I use it?

Does Recovery Pro recover files other than photos and videos?

What kind of image and video formats can Recovery Pro recover?

Why does it take so long for Recovery Pro to run?

What is an ideal system to run Recovery Pro on?

Does Recovery Pro recover corrupted files like MDT files?

Why does my Recovery Pro software, that I purchased over a year ago, no longer run on my system?

Why does Ingest Pro show an incorrect “Drive is empty” alert?

What do I do when a transfer fails?

What if my computer goes to sleep during a transfer?

I see Transfer Logs and Media Hash Lists (MHLs) on the Destination. Can I delete those safely?

After a transfer, why does Finder say the Destination and Source differ in size?

Does Ingest Pro send any data to any additional servers as part of performing a transfer?