Warranty PolicyUpdated 16 days ago

This Warranty Policy applies to eligible products purchased on or after October 1, 2026. Products purchased before October 1, 2026, remain subject to the warranty terms in effect at the time of purchase. 

The warranty period is a limited lifetime warranty for cards, 3 years for portable SSDs, 2 years for docks and hubs, and 2 years for readers, cables and accessories from the time of purchase. 

For the warranty periods listed above, we warrant that our products (excluding any third-party software) will be free of defects in materials and workmanship under normal use.    

Limited Lifetime Warranty. For Products identified as having a Limited Lifetime Warranty, “lifetime” means the usable life of the Product as originally designed and manufactured by Seller under normal use and service. It does not mean the lifetime of the purchaser, a host device, or an unlimited period. For memory cards, normal NAND flash wear may eventually end the Product’s usable life; ordinary NAND wear or exhaustion of normal endurance is not a defect. A covered defect does not itself end the warranty.   

Our warranty only covers defects arising under normal use and does not include malfunctions or failures resulting from: 

• Misuse 

• Abuse 

• Neglect 

• Alteration 

• Problems with electrical power 

• Usage not in accordance with Product instructions 

• Acts of nature 

• Improper installation or repairs made by anyone other than ProGrade Digital or a ProGrade Digital authorized third-party service provider.   

You may be asked for proof of purchase, including an RMA (Return Materials Authorization) number within the applicable warranty period before returning the product to us. Please click here for our full Return, Refund, and Exchange policy. 

Please click here to view the full Warranty Policy. 

Warranty Process: 

Please refer to our article on how to start a return or warranty claim here.