To start a return or warranty claim, please email support@progradedigital.com. When starting your claim, please provide the following information:. Product Name. Purchase Date. ProGrade Digital Order Number or Reseller/Amazon Invoice pdf. Serial Numb

To start a return or warranty claim, please email&#xA0;<a href="mailto:support@progradedigital.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">support@progradedigital.com</a>. &#xA0;&#xA0;&#xA0;When starting your claim, please provide the following information:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Product&#xA0;Name&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Purchase Date&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">ProGrade&#xA0;Digital Order Number or Reseller/Amazon Invoice&#xA0;pdf&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="4" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Serial Number&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="5" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Phone number&#xA0;</li><li data-aria-level="1" data-aria-posinset="6" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Brief description of why you are&#xA0;submitting&#xA0;the claim&#xA0;</li></ul>After&#xA0;submitting&#xA0;the form, someone from customer support will get back to you via email as soon as possible.&#xA0;Submitting multiple support requests either via email or phone will slow down our response time.&#xA0;Support hours are Monday - Friday 9:00 am - 5:00 pm&#xA0;PT.&#xA0;Please note: If a support ticket is&#xA0;submitted&#xA0;outside of these hours, a representative will respond during the next business day. &#xA0;&#xA0;

Start a Return or Warranty Claim

RETURN POLICY:. If you need to return an item, please make sure it is unused and in the same condition you received it. It must be in its original packaging with all original parts. Our return policy is 30 days after the purchase date. After 30 days,

RETURN POLICY:&#xA0;If you need to return an item, please make sure it is unused and in the same condition you received it. It must be in its original packaging with all&#xA0;original&#xA0;parts.&#xA0;Our return policy is&#xA0;30 days&#xA0;after the purchase date. After 30 days, unfortunately we cannot provide you with a refund or exchange. &#xA0;&#xA0;We provide a&#xA0;three-year&#xA0;warranty on cards and a&#xA0;two-year&#xA0;warranty on readers. We&#xA0;warrant&#xA0;that the product is free of defects in materials and workmanship under normal use. See&#xA0;our&#xA0;<a href="https://progradedigital.com/warranty-policy/" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">Warranty Policy</a>&#xA0;for details.&#xA0;Non-returnable items:&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="2">Software products&#xA0;</li></ul>To return an item, we&#xA0;require&#xA0;a receipt or proof of purchase.&#xA0;Before sending your purchase back, you must first contact support and receive an RMA (Return Material Authorization) number. Without this information, we may not be able to match your return to your original order. &#xA0;&#xA0;&#xA0;REFUND POLICY (if applicable):&#xA0;Once your return is received and inspected, we will send you an email to&#xA0;notify you&#xA0;that we have received your returned item. We will also&#xA0;notify you&#xA0;of the approval or rejection of your refund. If your refund has been approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.&#xA0;&#xA0;Late or missing refunds:&#xA0;If you have been approved for a refund but have not received it yet, first check your bank account again.&#xA0;If it is still not being shown, contact your bank as&#xA0;it may take some time before your refund is officially posted. &#xA0;&#xA0;If you have done all of this and you still have not received your refund, please contact us at&#xA0;<a href="mailto:support@progradedigital.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">support@progradedigital.com</a>.&#xA0;&#xA0;There are certain situations where only partial refunds are granted (if applicable):&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Any item that is not in its original&#xA0;condition,&#xA0;is damaged, or is missing parts for reasons not due to our error.&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">Any item that is returned more than&#xA0;30 days&#xA0;after&#xA0;the&#xA0;purchase date. &#xA0;&#xA0;</li></ul>EXCHANGE POLICY (if applicable):&#xA0;We only replace items if they are defective or damaged under the terms of&#xA0;our&#xA0;<a href="https://progradedigital.com/warranty-policy/" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">warranty policy.</a>&#xA0;If you need to exchange it for the same item, send us an email at&#xA0;<a href="mailto:support@progradedigital.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">support@progradedigital.com</a>&#xA0;and you will receive an RMA number and return instructions. &#xA0;&#xA0;SHIPPING:&#xA0;To return your product, contact&#xA0;<a href="mailto:support@progradedigital.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">support@progradedigital.com</a>&#xA0;to receive an RMA number and instructions on where to send your product. &#xA0;&#xA0;You will&#xA0;be responsible for&#xA0;paying the shipping costs for returning your item. Shipping costs are non-refundable. &#xA0;&#xA0;Depending on where you live, the time it may take for your exchanged product to reach you may vary. &#xA0;&#xA0;If you are shipping an item over $35, you should use a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item. The item should also be placed in its original case for cards and the original box for readers to protect it during shipping. &#xA0;&#xA0;

Return, Refund, and Exchange Policy

Send an email to support@progradedigital.com for fastest service.  Note: sending requests via multiple channels just slows down response time.

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