If you are having technical difficulties in Refresh Pro, please refer to these common issues and explanations. Why don’t I see the PG05.6 appear in the software?. If you are not seeing the PG05.6 in the software, you must ensure that your PG05.6 is u

If you are having technical difficulties in Refresh Pro, please refer to these common issues and explanations.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;Why&#xA0;don&#x2019;t&#xA0;I see&#xA0;the PG05.6 appear in the software?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="4">If you&#xA0;are not seeing&#xA0;the PG05.6 in the software, you must ensure that your PG05.6 is&#xA0;utilizing&#xA0;the latest firmware. &#xA0;You can download the latest firmware for this reader on our website&#xA0;<a href="https://progradedigital.com/download-software/" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">here</a>&#xA0;under the Reader Firmware Update section.&#xA0;Once that is completed, you will be able to see your PG05.6 in Refresh Pro.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;</li></ul>Refresh Pro&#xA0;isn&#x2019;t&#xA0;recognizing my&#xA0;CFexpress&#xA0;B card. What do I do?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="6">Performing Command + H on Mac and Ctrl + H on Windows helps recognize the&#xA0;CFexpress&#xA0;B card if it is not showing up in Refresh Pro. After performing this command, your&#xA0;CFexpress&#xA0;B card should show up in Refresh Pro.&#xA0;<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;</li></ul>Why don&#x2019;t my&#xA0;CFexpress&#xA0;A Cobalt card and PG04 reader work in Refresh Pro?<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;<ul><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="6">The&#xA0;CFexpress&#xA0;A Cobalt card and PG04 reader are not&#xA0;Refresh Pro enabled, so they will not work in Refresh Pro.<span data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}">&#xA0;</li></ul>

Refresh Pro Troubleshooting

Why am I not seeing all of the files that I know are on my memory card?. You should “Enable fragmented recovery” to perform a deeper scan of your memory card. Once enabled, you will receive a message on the screen letting you know that this process w

Why am I not seeing&#xA0;all of&#xA0;the files that I know are on my memory card?&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="5">You should &#x201C;Enable fragmented recovery&#x201D; to perform a deeper scan of your memory card. Once enabled, you will receive a message on the screen letting you know that this process will take a while to complete, since it does a deeper scan.&#xA0;</li></ul>How can I ensure the best process for Recovery Pro?&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="4">First, make sure that you select the type(s) of files you would like to recover.&#xA0;&#xA0;They will appear with a blue background once selected.&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">To ensure the best results, make sure to &#x201C;enable fragmented recovery&#x201D; and select the camera manufacturer from the list provided. This will help the process accurately reflect the file type that your camera uses.&#xA0;</li><li data-aria-level="1" data-aria-posinset="2" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">IMPORTANT: Please make sure your computer or external drive has enough free space to save the recovered data.&#xA0;&#xA0;</li><li data-aria-level="1" data-aria-posinset="3" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="3">For example, if you are trying to recover data from a 128GB memory card, you must have 128GB free in your hard drive or external drive even if the memory card is not full. You will need to create a Backup Image and select the drive where you want to save these files. &#xA0;&#xA0;</li></ul>Why can&#x2019;t I see any files in my memory card using Recovery Pro?&#xA0;<ul><li data-aria-level="1" data-aria-posinset="1" data-font="Symbol" data-leveltext="&#xF0B7;" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&#xF0B7;&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}" data-listid="1">If you cannot see any files in your memory card, this may mean that the card has gone through a full format or has been formatted in a Sony camera. &#xA0;&#xA0;</li></ul>

Recovery Pro Troubleshooting

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SDXC V60

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CFast/SDXC Dual-Slot Card Reader (PG02)

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CFexpress Type A Single-Slot Card Reader (PG09.6)

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Readers

Product Technical Datasheets

What is the difference between professional-level and consumer-level cards?

I've heard a lot about the speed of the card but it's confusing. What do I need to know about it?

Which memory card formats do you offer and in what capacities?

What readers do you offer?

There are many memory card suppliers. Why should I choose ProGrade Digital?

Does ProGrade Digital work directly with camera manufacturers?

Can I be assured that ProGrade Digital memory cards are compatible with my cameras?

Why are we improving our packaging to be even more sustainable?

Why is ProGrade Digital replacing the plastic jewel case that holds the memory card?

What are the benefits of our jewel case packaging replacement?

What other packaging improvements are we making?

Who is 5 Gyres?

Why is ProGrade Digital donating to 5 Gyres?

What do the symbols on my SD card mean?

How do I test the speed and performance of my memory card?

How do I take care of my memory card?

How do memory cards work?

How do I recover deleted photos or videos from any memory card?

How do I choose the right memory card?

General FAQs

Why do I need Refresh Pro software?

Why does your application not cover competitor's cards?

I have been using your cards and competitor's cards in the past, I never had the need to sanitize a card. Why do I need to sanitize cards now?

Why do I need to sanitize my card when I can format it instead?

What is the difference between a long format, low-level format, secure format, and sanitize?

Can I recover my data after a sanitize?

I just purchased your Refresh Pro software. How do I download my copy?

Refresh Pro FAQs

In what situations can Recovery Pro attempt to recover files?

Can Recovery Pro guarantee recovery of my files?

Does Recovery Pro only recover files from ProGrade Digital memory cards?

My RAW files do not show up in preview. Does this mean they are NOT recoverable?

How much space do I need on my system to do data recovery with Recovery Pro?

What is the segmentation options and when should I use it?

Does Recovery Pro recover files other than photos and videos?

What kind of image and video formats can Recovery Pro recover?

Why does it take so long for Recovery Pro to run?

What is an ideal system to run Recovery Pro on?

Does Recovery Pro recover corrupted files like MDT files?

Why does my Recovery Pro software, that I purchased over a year ago, no longer run on my system?

Recovery Pro FAQs

Why does Ingest Pro show an incorrect “Drive is empty” alert?

What do I do when a transfer fails?

What if my computer goes to sleep during a transfer?

I see Transfer Logs and Media Hash Lists (MHLs) on the Destination. Can I delete those safely?

After a transfer, why does Finder say the Destination and Source differ in size?

Does Ingest Pro send any data to any additional servers as part of performing a transfer?

Ingest Pro FAQs

FAQs